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  <titleInfo>
    <title>Talk to Your Customer This Way</title>
    <subTitle>: Pengaruhi dan kuasai pelanggan dan orang lain dengan 25 jurus bicara Tokoh-tokoh dunia</subTitle>
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  <name type="personal">
    <namePart>LIAW, Ponijan</namePart>
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  <genre authority="">Grade 10-12</genre>
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    <extent>xvi, 231 hlm. ilus. 20 cm</extent>
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  <abstract>Merekonstruksi dan mendemonstrasikan gaya komunikasi para tokoh dunia yang bermulai dari zero to hero di berbagai bidang. Seperti Usaha Body Shop, Starbucks, McDonald's, Amazon. Dan juga di bidang Sosial-politik, Bunda Teresa, Tukul, Wilmar Witoelar, Gus Dur, dll. Kisah sukses jurus bicara para tokoh itu dilengkapi dengan beberapa korporasi yang menuai hasil senada.</abstract>
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  <identifier type="isbn">978-979-27-2695-4</identifier>
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