00555nam a2200169Ia 450000500170000000800410001702000220005804100080008008200100008810000240009824500540012226400250017630000230020152001390022465000060036365500160036920260902055448.0260902s9999    xx            000 0 und d  a978-602-97353-1-4  aind  a658.31 aAGUNG, Yuliana, MBA10aYes! I can Serve: Handbook for Service Excellence  bOne Publishingc2012  av, 266 hlm.c24 cm  aBuku ini memberi tuntunan praktis kepada insan "frontliners" untuk melayani secara prima dengan tetap mengendepankan kerendahan hati.  4a0  aGrade 10-12